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Talk to us at Flat17Studio
We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on FAQ page…
Your questions answered
Common questions
How can I order on your website?
Add all desired products in your cart by clicking on “Add to Cart” for each item.
Click on the Cart icon from the top of the page.
- Confirm all the products are in the right quantity.
Click on “CHECKOUT” to proceed forward.
- Â Add your address and all contact information required
Click on “continue to shipping” and select the standard shipping.
- Click on “continue to payment”.
Click on “Complete Order” to finish the procedure.
Each product page has a size chart (INCHES) and a size guide at the end of the product image gallery. If you have any specific questions please feel to send us an email on flat17studiortw@gmail.com
What is your delivery time?
Delivery time is between 3 to 5 working days for domestic orders (from within Nigeria) and 6-10 working days for International orders.
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For new arrivals and latest launches, delivery can take up to 10 to 15 working days for domestic orders, and 12-20 working days for International orders.
What are the shipping charges?
Delivery charges within Nigeria ranges between N1,000 to N6,000 depending on your location. For international orders, the shipping charges are calculated at checkout according to the customer’s location.
Do you offer cash refunds?
No, we do not. In case of size issues or damaged product, we offer exchange or the customer will be issued a coupon of same value, which you can use to shop from our store now or in future.
Can I exchange my outfit in case of incorrect size?
Yes. We offer exchanges for domestic orders but the client would be required to handle logistics
Is there Cash on Delivery for orders?
No, we do not offer COD services for orders. Payment needs to be made in advance either via bank transfer or Master/Visa card online. We use a very secure internet banking options.
What are the terms and conditions for International orders?
For international orders, COD service is NOT available. International customers need to pay in advance either via Master/Visa card, Bank Transfer or World Remit.
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International orders take 6-10 working days for delivery.Â
Also, note the following for international orders:Â
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* Once you add your items to the shopping cart and proceed for checkout, enter your address and country for delivery.
* At the time of checkout, delivery charges will be calculated according to your location and added to the final billable amount.
* Custom duties or any kind of taxes applicable on the imported product will be payable by the customer (i.e. the importer).
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*No returns or refunds will be entertained for international orders. Exchanges would only be considered in peculiar circumstances and customer would be required to bear shipping charges. To be eligible for an exchange, your item must be unused and in the same condition that you received it.Â
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*This offer is not applicable on wholesale orders. Please contact at +2348091668671 for wholesale shipping details